Transacting Online? Uganda’s Laws protect you


Nalule ordered for a TV set on one of Uganda’s e-commerce sites after being offered an attracitve deal. She went ahead to pay fully and wait for its delivery. From a two day delivery promise, it turned out to be a 7 day delivery. To make matters worse, she noticed that the product delivered had some slight variations from what was advertised online. Her attempts to question the variations were silenced by the smooth speaking delivery guy.

It eventually took a visit by a tech savvy friend for her to come to the realisation that she had been offered a previous model of the advertised TV set. Cursing herself, she just vowed never to buy stuff online and always go to the shops instead.

Nalule’s tale is not new at all. You might already have been a victim or know someone that has been. The bigger problem here is the failure of the victims to know their rights under the law. Uganda has laws that cater for such occurrences.

So, you ask;

  • How do I know that the online supplier is legitimate?

Whenever you reach any Ugandan e-commerce site, some of the basic information you should expect to find as a consumer is;

  1. full name and legal status of the person (company).

  2. the physical address and telephone number of the person (company).

  3. the registration number, names of directors and place of registration.

  4. the full price of the goods or services, including transport costs, taxes and any other fees or costs.

  5. the return, exchange and refund policy of the person.

  6. where appropriate, the minimum duration of the agreement in the case of agreements for the sale, hire, exchange or supply of products or services to be performed on an ongoing basis or recurrently.

Failure to locate such key information should trigger your alerts.

  • What precautions are in place to ensure I do not make mistakes while purchasing online?

Ugandan e-commerce sites need to offer you the opportunity to;

(a) review the entire electronic transaction;
(b) correct any mistakes; and
(c) withdraw from the transaction before placing an order.

  • In case I have already transacted (paid up) online and I realise that the e-commerce site did not give me adequate information to make the right decision. Can I cancel?

As a consumer you may cancel the transaction within fourteen days (2 Weeks) after receiving the goods or services under the transaction.

  • From the time I used the online services of [company X] I keep getting spam (unsolicited0 messages on email and my phone. What can I do?

Your rights in this case are;

  1. The messages should not be sent to you at a cost.
  2. You should be given an option to cancel the subscription to that mailing list at no cost.
  • I have problems with delivery. The supplier never delivers on time.
  1. Unless there is specific agreement between you and the supplier, you are expected to receive your goods or services within thirty (30) days. Failure to do so, you are entitled to cancel the order by giving a seven (7) day notice.
  2. If the supplier realises for one reason or another that they cannot supply you with the goods or services, they should inform you before the expiry of the agreed time and make any refunds for payments made within thirty (30) days.

Uganda’s legal system is steadily being upgraded to become compliant with the advancements in technology. As we consume technology enabled products and services, we shouldn’t do so in ignorance of our legal rights as consumers. Take time and inform yourself more about the relevant laws and regulations. Find more about them archived here.

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Denied Blood, The Baby Died – RIP


“… I will remember that there is art to medicine as well as science, and that warmth, sympathy, and understanding may outweigh the surgeon’s knife or the chemist’s drug …” This is an extract from the Modern version of the Hippocratic oath sworn by the Medical professionals in Uganda.

As the week of 14th November 2016 came to a close, a young lady, pregnant for the first time was rushed to Mulago Hospital, Kamuli to give birth. Upon arrival, she was admitted and the wait begun. On the 20th of November she gave birth to a baby boy. Due to some issues, the doctor recommended that the baby be given blood.

Come Monday 21st November, I received a message from a long lost colleague and the conversation transpired as indicated in the screenshot.

kamuli

Following the appeal for blood, I did get a number of volunteers but distance became an issue. However, with advice from someone who knew a medical personnel in Kamuli, we were told to find out whether the hospital actually lacked blood or what was needed was money to “buy” the blood? Mulago Hospital, Kamuli is a government hospital and some of these services are meant to be availed freely or at a minimal cost.

Upon probing, I was shocked when this colleague on the ground told me that he had been requested for UGX 100,000/= in order to access one pint of blood for the baby. The transaction was completed just as the little soul bid farewell to this world. With no name, he was gone too soon at one day of age.

Filled with emotion, I was taken back to a similar scene a year ago when my late father was struggling with cancer at the Uganda Cancer Institute and he needed blood. The personnel in charge had refused to give us blood claiming there was none. It took the intervention of the Human Resource head of Mulago (who happened to have a relation with us) for the blood to be released. Sad, So Sad!!!!

This reminds me about the hippocratic oath that the medical personnel are sworn to. Do some of them really mean what they say? When they vowwarmth, sympathy, and understanding may outweigh the surgeon’s knife” do they really believe in it? Where is the sympathy when they illicitly expect a rural lady to raise US$ 30 for a pint of blood just to save the life of her new born baby? As a teacher, this is nearly half her monthly salary. The same oath they swear states, “I will remember that I do not treat a fever chart, a cancerous growth, but a sick human being, whose illness may affect the person’s family and economic stability. My responsibility includes these related problems, if I am to care adequately for the sick.” Do they realise the economic terrorism and human genocide they are engaging in? Stories of Ugandans losing their lives during birth due to such professional greed are abound, but it is time we started talking about it. We can’t let ourselves be sacrificed at the altar of selfish and corrupt medical personnel whose primary drive is financial gain.

Many times we are quick to blame “Government” for not paying medical personnel well and hence the reason for poor service delivery. This however does not justify killing our mothers, wives and babies in the hospitals.If they strongly believe it’s justified, should every lady that is broke turn into a prostitute?; Should every jobless man become a robber?

There are some actions that stem from our morals and mixing them up with other frustrations will never justify them. How can you have blood in the hospital and still go ahead to deny a young mother the joy of raising her first child? When they sleep at night, do they really ever think about the untold suffering and tears they have caused many as a result of their lust for money?

Following the experience I got while treating a cancer patient at Mulago, I learnt that there is a network of thugs and blood sucking mafias that has taken over most of these government hospitals. These crooks overshadow the good that most medical professionals are engaged in. These thugs range from medical professionals to admin staff like accountants, storekeepers etc. They often times work in a sophisticated manner that their responses are very well syndicated giving the semblance of truth in what they are saying.

Once a lady at the X-Ray department in Mulago simply rejected any effort of helping us to access the services because we opted to make official receipted payments. Shame!!! What a Shame!!!!

If we have any modern day terrorists and blood sucking vampires, they come in the form of some of these officials working in the public hospitals. Before am crucified for being overly harsh on them, I want to emphasise that my concern hinges on those fungi infested rotten tomatoes that are making an otherwise glorious profession be rated in the same vein with the Uganda Police.

People are dying as a result of intentional neglect. They shed their tears over what would have been. Take it from me me, you may rejoice in the quick money made auctioning government property and services but the curses you pile upon yourselves and your descendants will be hard to undo. Only Jesus Christ will be able to turn the tide of those curses. Anything short of that, you’re just booking chambers in the deepest pits of hell.

With sadness, I want to say RIP nameless boy and to the mother, put God in prayer, all will be well.

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Baby Photo Credit: The Nairobi Times