go straight to the top to get services fixed

ONE morning this week, a friend of mine texted us a call for help; his internet connectivity was faulty and he had failed to get a response from the provider’s Customer Care department, so he needed the contact of “someone” in the company “to help”.

We fell upon him like a tonne of bricks; questioning why he was so accommodating of a service from a corporate entity he was presumably paying money to yet he often rants angrily when some government service or another does not meet his approval (even though he does pay taxes for it).

Some people, however, responded giving him names and numbers of people to contact within the organisation “to help” him.

Before he could make the phone calls for assistance, we told him he was subsidising mediocrity, abdicating his customer rights, and most importantly, wasting our own mobile internet packages because we were using WhatsApp.