Tag Archives: Uganda

Is Mobile Money Tax saga evidence that amateurs are running Uganda’s economy?


For a number of years, I used to religiously contribute and give a commentary on the budgeting process for Uganda. At that time I was fully convinced that failure to participate would mean failure to see the change I want. However, over time, as I got a chance to read the Auditor General’s reports that showed how the Government was spending our money versus the budgeting, I was alarmed. Most Government departments struggled to get even 50% of their allotted budgets. For some departments, even 30% was a miracle, yet you had others that not only got all their money but were even given supplementary allocations.

This was the first indication to me that probably we have either hopeless systems in place or clueless technocrats running the Ministry of Finance. Come 2018, the same technocrats came up with a tax on Mobile Money Transactions. Using armchair calculations with the misguided belief that the economy runs in a vacuum, they simply extrapolated the amounts of money transacted on the Mobile Money platform and salivated at the prospect of getting a mere 1% of that. Very typical of simpleminded brains.

Without wasting time, they employed the services of their Ministers who in a typical manner of “act now and think later” went ahead to become the poster boys of this tax. Matters were further worsened by the appalling nescience (cluelessness) of our Parliamentarians on matters pertaining the economy. Numerous submissions were made by different industry players and consumer organisations but like cows headed for the abattoir, the MPs couldn’t listen.

Screen Shot 2018-08-02 at 09.32.29On July 2nd, I tweeted thus, “when you see a cow excitedly walking into an abattoir, simply because it has seen other cows there, just buy yourself a packet of popcorn and get ready to watch the unfolding soap.”

For those that were pushing me to say something on this matter, there-in lies the reason I took this long. Knowing that there was a Telenova unfolding, my preference was to first watch the amateur actors do their thing.

A fortnight into the month of July, Hon. David Bahati the Minister of State (Planning) in the Ministry of Finance, Planning and Economic Development, excitedly told the nation how the Government had collected UGX 5 Billion in Mobile Money (MM) tax during the first week of its implementation. Honestly, watching him say that on national Television, I could see a typical pseudologist. He conveniently avoided sharing the Tax revenue message in context of the bigger MM picture. He mentioned nothing about the drop in transactions and how it translated into numerous job losses among other things.

We have now heard from the Bank of Uganda how during the first two weeks of the MM tax implementation, transactions dropped by UGX 672 Billion. Compare this to the 5 Billion that the minister was hysterically fronting as a measure of success for the tax. This reminds one of the adage Garbage In Garbage Out (GiGo).

While I am a proponent of a tax compliant citizenry, I’m not impressed by the topsy-turvy (kifuula nnenge) approach in which our economy is being run. Honestly speaking, we have reached where we are largely as a result of mere luck, donor good will and proceeds of local as well as global corruption. Over the past decade or so, genuine economic growth seems to have eluded us.

This Ministry has simply failed to oversee a turn around of this economy with the aim of making it more vibrant. Apart from knee-jerk responses to pertinent issues that arise, there seems to be a well calculated culture of gambling perpetrated by the office bearers.

Over the past decade, the number of Ugandans that have been pushed out of legitimate business engagements has soared. We could always choose to be wishy washy about some of these things and blame them entirely on poor management skills but how do you explain the massive closure of most locally run businesses? When genuine tax payers have to compete with a corrupt elite whose businesses never get to pay tax, the end result is closure of the genuine guys and lower revenue collection for the government.

The big headed mindset that the ministry technocrats have which aims at merely appeasing the President while letting everyone else go hang is being tested right now. They have always thought that they can bulldoze their way into anything but this time round, Ugandans know better than tolerate bull-shit.

While I know it is a culture of our government to reward incompetents at the expense of the competent, I still call out to the powers that be requesting them to do a total shake up of the Ministry of Finance. Starting with the line ministers all the way down to the various technocrats, heads need to roll. There is nothing much these busy bodies are doing to advance this economy apart from politicking and being transaction advisers to investors who reward them privately. It’s a pity that anything outside the docket of security hardly attracts the serious scrutiny of the Head of State but the more he continues with this aloof approach, he just might wake up when it’s too late. Our economy shall be in shambles with no one to tax.

As a parting shot, I believe something is definitely not right with the way our Telecom players are making tax declarations and in this regard, I am a self confessed supporter of efforts by the Government to establish ways of getting to the bottom of this matter. A look at the kind of charges we pay for MM transactions leaves one wondering what the actual cost is for a mere transfer of bits and bytes over a network that is being utilised for many other services too.

James Wire is a Business and Technology Consultant based in Kampala, Uganda
Follow @wirejames on Twitter.
Email lunghabo [at] gmail [dot] com

A new dawn at the Uganda Registration Services Bureau?


Until recently, the last time I had walked into the Uganda Registration Services Bureau (URSB) head offices, the layout of the place and mode of service delivery were symptomatic of what we knew Government to be then. Every form and activity meant to aid the registration of a company required taking multiple trips around the city. You went to the Uganda Bookshop to buy forms, had to locate a bank where to pay the fees from, among many other chores. This experience forced me and others to relegate that activity to middle men who knew their way around these matters.

My most recent trip however to the same office surprised the most cynical side of me. Walking into the One Stop Centre at Georgian House, I couldn’t help but make comparisons with the last time I went into a British Airways ticketing office. The level of orderliness was impeccable.

As a visitor, you have to know what you are there for specifically and this starts off by requesting a waiting ticket from a machine set up next to the entrance. By simply doing this, URSB eliminated the line fluking and jostling that was characteristic of the old days. Customers are treated with decency as they have a large enough sitting area to wait from before they are attended to.

service_request

The Terminal where one selects the services desired upon which a waiting slip is issued.

Different services have different desk officers attending to customers right from name reservation, TIN application, Kampala City Council Authority tax payment, National Identification and Registration Authority all the way through to filing of tax returns. By separating these service desks, the consumer experience has undoubtedly become much better. I noticed less clutter at the individual workstations of the staff. The icing on the cake is the ability to carry out land searches from this very location as well as your Social Security Fund inquiries too.

helpdesks

The Service desks neatly laid out for easier customer service

This experience led me to dig deeper into the reforms that have taken place at this institution. A quick look up of the URSB Information guide opened up more surprises for me. I got to learn that with the right documentation in place, registration of;

  • A business name gets done in three working hours.

  • A company takes three working hours.

  • A foreign company takes three working hours.

These are very impressive timelines if I may compare with the weeks we had to wait for in times gone by, just to register a business. Personally, any government registration service that takes place in under 48 hours is already too good to be true. Something strangely impressive has happened over here. What makes matters even better is the ability to track the registration process online.

Some of the other less known services of URSB that I came to find out are;

  • Document certification, which takes only 30 minutes.

  • Name Searches, this can be done online for starters. You do not have to wait until you visit the offices to get an idea of whether your proposed business name is available or not.

  • Intellectual Property. With the ever increasing awareness about the need to protect inventions and creations of all sorts, the URSB is in charge of registering copyrights, patents, trademarks, industrial designs and Geographical indicators.

Besides the vastly improved service delivery and new corporate outlook, URSB’s growth can be traced down to its contribution to non-tax revenue. Collections grew from UGX 5.7 Billion in 2010/2011 to UGX 39.9 Billion in 2017/18. From 2012, when the transition commenced, the organisation has cumulatively generated UGX 163.8 Billion until 2018. This is very commendable and a sign that a functional system is in place.

For now, all I can say is that some things are being done right in Uganda and URSB is just one of those institutions that we can stand up and be proud of. Thanks to the support from the Competitive & Enterprise Development Project.

James Wire is a Business and Technology Consultant based in Kampala, Uganda
Follow @wirejames on Twitter.
Email lunghabo [at] gmail [dot] com