Uncovering Government Support for Entrepreneurs. The case of the Matching Grant Facility


Have you ever walked into a clinic only to find shelf after shelf stacked with dusty discoloured files of patients’ files? Well I have, in some cases they are even tied together with rubber bands and piled sometimes according to alphabetical order.

As someone with a technology background, this scene always makes me uncomfortable to the extent that I have been forced to engage some of the staff at these clinics over this matter.

In 2006, Mr. Wilson Kutegeka wrote the first line of code for ClinicMaster software whose primary purpose was to reduce the waiting time for patients when they go for treatment at a hospital or clinic.

Starting off simple and struggling to gain customer confidence, his team was able to overcome numerous hurdles to grow their business from scratch. However, like is typical of most start-ups in Uganda, business performance is always aligned to the direction where the founders have the greatest expertise. A strong programming background would guarantee a start-up to have a very good software product but the lack of a marketer on the team implies a dismal ability to market the wonderful software product.

Despite having existed for a number of years, one of the greatest challenges ClinicMaster faced was the lack of institutional systems and a corporate identity. Matters were exacerbated by the fact that they didn’t even know how to address these challenges. During a Netherlands Trust Fund (NTF III) workshop, a representative from the Private Sector Foundation of Uganda brought to the participants’ attention the existence of a Matching Grant Facility (MGF) which supports businesses in specified areas by availing counterpart funding as well as facilitating access to expertise.

Without hesitation, ClinicMaster chose to move in for the ISO 9001:2008 certification as well as Branding support. Having successfully applied, they received support for both aspects.

Talking to Mr. Kutegeka Wilson, one of the founders, he intimated that while the project implementation of the MGF was so involving and sometimes strenuous, the benefits accrued as a result, have been amazing.

Knowledge of the staff about the business increased and they were able to align it to the company’s objectives. Today, the new identity is consistent with the company’s communication strategy. There is also a notable improvement in internal documentation of tasks as well as a faster response to clients’ concerns.

Of the ninety (90) installations in various clinics and hospitals across the East African region, ten (10) of them have been acquired after the MGF support. Company revenue has also grown with the bulk of it coming from the most recently acquired clients like Lacor Hospital, Lubaga Hospital, Mildmay among others.

The Matching Grant Facility (MGF) that has since run its last call was open to any formally registered business in Uganda with a genuine interest to improve its competitiveness. As opposed to applying for it without knowing exactly what is needed, I greatly advise anyone applying for a grant of this kind to first carefully scan your challenges as a business and then apply for this facility to address those areas that it supports. As an example, it is unlikely that the facility supports buying machinery in most cases.

Taking up an MGF facility is like having an invisible business partner, who will not only invest in your business but rather will constantly monitor and check on you in terms of how to best use an investment meant for a specific task,” states Wilson Kutegeka.

The Matching Grant Facility is a subcomponent activity under the Competitiveness and Enterprise Development Project (CEDP). Do not be held back waiting for the ever elusive angel investors, you can grow your business or even make it more attractive for potential investors by taking advantage of the resources that are readily available in government grants like the MGF.

James Wire is a Business and Technology Consultant based in Kampala, Uganda
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@wirejames on Twitter.
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lunghabo [at] gmail [dot] com

Is Mobile Money Tax saga evidence that amateurs are running Uganda’s economy?


For a number of years, I used to religiously contribute and give a commentary on the budgeting process for Uganda. At that time I was fully convinced that failure to participate would mean failure to see the change I want. However, over time, as I got a chance to read the Auditor General’s reports that showed how the Government was spending our money versus the budgeting, I was alarmed. Most Government departments struggled to get even 50% of their allotted budgets. For some departments, even 30% was a miracle, yet you had others that not only got all their money but were even given supplementary allocations.

This was the first indication to me that probably we have either hopeless systems in place or clueless technocrats running the Ministry of Finance. Come 2018, the same technocrats came up with a tax on Mobile Money Transactions. Using armchair calculations with the misguided belief that the economy runs in a vacuum, they simply extrapolated the amounts of money transacted on the Mobile Money platform and salivated at the prospect of getting a mere 1% of that. Very typical of simpleminded brains.

Without wasting time, they employed the services of their Ministers who in a typical manner of “act now and think later” went ahead to become the poster boys of this tax. Matters were further worsened by the appalling nescience (cluelessness) of our Parliamentarians on matters pertaining the economy. Numerous submissions were made by different industry players and consumer organisations but like cows headed for the abattoir, the MPs couldn’t listen.

Screen Shot 2018-08-02 at 09.32.29On July 2nd, I tweeted thus, “when you see a cow excitedly walking into an abattoir, simply because it has seen other cows there, just buy yourself a packet of popcorn and get ready to watch the unfolding soap.”

For those that were pushing me to say something on this matter, there-in lies the reason I took this long. Knowing that there was a Telenova unfolding, my preference was to first watch the amateur actors do their thing.

A fortnight into the month of July, Hon. David Bahati the Minister of State (Planning) in the Ministry of Finance, Planning and Economic Development, excitedly told the nation how the Government had collected UGX 5 Billion in Mobile Money (MM) tax during the first week of its implementation. Honestly, watching him say that on national Television, I could see a typical pseudologist. He conveniently avoided sharing the Tax revenue message in context of the bigger MM picture. He mentioned nothing about the drop in transactions and how it translated into numerous job losses among other things.

We have now heard from the Bank of Uganda how during the first two weeks of the MM tax implementation, transactions dropped by UGX 672 Billion. Compare this to the 5 Billion that the minister was hysterically fronting as a measure of success for the tax. This reminds one of the adage Garbage In Garbage Out (GiGo).

While I am a proponent of a tax compliant citizenry, I’m not impressed by the topsy-turvy (kifuula nnenge) approach in which our economy is being run. Honestly speaking, we have reached where we are largely as a result of mere luck, donor good will and proceeds of local as well as global corruption. Over the past decade or so, genuine economic growth seems to have eluded us.

This Ministry has simply failed to oversee a turn around of this economy with the aim of making it more vibrant. Apart from knee-jerk responses to pertinent issues that arise, there seems to be a well calculated culture of gambling perpetrated by the office bearers.

Over the past decade, the number of Ugandans that have been pushed out of legitimate business engagements has soared. We could always choose to be wishy washy about some of these things and blame them entirely on poor management skills but how do you explain the massive closure of most locally run businesses? When genuine tax payers have to compete with a corrupt elite whose businesses never get to pay tax, the end result is closure of the genuine guys and lower revenue collection for the government.

The big headed mindset that the ministry technocrats have which aims at merely appeasing the President while letting everyone else go hang is being tested right now. They have always thought that they can bulldoze their way into anything but this time round, Ugandans know better than tolerate bull-shit.

While I know it is a culture of our government to reward incompetents at the expense of the competent, I still call out to the powers that be requesting them to do a total shake up of the Ministry of Finance. Starting with the line ministers all the way down to the various technocrats, heads need to roll. There is nothing much these busy bodies are doing to advance this economy apart from politicking and being transaction advisers to investors who reward them privately. It’s a pity that anything outside the docket of security hardly attracts the serious scrutiny of the Head of State but the more he continues with this aloof approach, he just might wake up when it’s too late. Our economy shall be in shambles with no one to tax.

As a parting shot, I believe something is definitely not right with the way our Telecom players are making tax declarations and in this regard, I am a self confessed supporter of efforts by the Government to establish ways of getting to the bottom of this matter. A look at the kind of charges we pay for MM transactions leaves one wondering what the actual cost is for a mere transfer of bits and bytes over a network that is being utilised for many other services too.

James Wire is a Business and Technology Consultant based in Kampala, Uganda
Follow @wirejames on Twitter.
Email lunghabo [at] gmail [dot] com